Refund policy

Refund & Returns Policy

We have a 30-day return policy for faulty or incorrect items, which means you have 30 days after receiving your item to contact us if there is an issue.

Eligibility for Returns

Returns are only accepted where required under Australian Consumer Law, including where items are:

faulty
damaged in transit
not as described
incorrect

To start a return, contact us at info@theaudhdstore.com.au.

If your return is approved, we will provide instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return questions at info@theaudhdstore.com.au.

Change of Mind

We do not accept returns for change of mind, incorrect selection, or unwanted items.

Please choose carefully before purchasing. If you are unsure whether a product is suitable, we encourage you to contact us prior to ordering and we’ll happily help.

Bulky & Large Items (Including Trampolines)

Bulky items and supplier-shipped products (including trampolines and large equipment) are not eligible for return due to change of mind.

If a bulky item is confirmed to be faulty, damaged, or incorrect:

we will work with the supplier to arrange repair, replacement, or refund in line with Australian Consumer Law
do not assemble the item if you believe it is faulty
retain all original packaging

Some bulky items ship directly from our suppliers and may need to be returned to a different address. We will provide instructions once the claim is approved.

Damages and Issues

Please inspect your order upon reception and contact us immediately if the item is defective, damaged, or if you receive the wrong item.

Where possible, please include photos of:

the item
the packaging
the shipping label

This helps us resolve the issue quickly.

Faulty or Incorrect Items (Australian Consumer Law)

Our goods come with guarantees that cannot be excluded under Australian Consumer Law.

You are entitled to a repair, replacement, or refund if your item has a major fault, is not as described, or is not fit for purpose.

Where an item is confirmed faulty or incorrect, we will cover reasonable return shipping costs.

Exceptions / Non-Returnable Items

Returns are not accepted for:

change of mind
incorrect selection
items that have been used, assembled, or damaged after delivery (unless faulty)
perishable goods (such as food, flowers, or plants)
custom or personalised products
personal care goods (such as beauty products)
hazardous materials, flammable liquids, or gases
sale items
gift cards

Please contact us if you have questions about your specific item before purchasing.

Exchanges

We do not offer direct exchanges. If your item is faulty or incorrect, we will provide a repair, replacement, or refund in line with Australian Consumer Law.