Shipping policy
Shipping Policy
Processing Time
Orders are processed within 1 to 3 business days.
Orders are not shipped or delivered on weekends or Australian public holidays.
During busy periods, product launches, or promotional events, processing times may be slightly extended. If a significant delay occurs, we'll let you know as soon as possible.
Shipping Rates & Delivery Estimates
Shipping costs are calculated automatically and displayed at checkout before payment.
Estimated delivery timeframes are:
Australia
-
Metro areas: 3 to 7 business days
-
Regional areas: 5 to 10 business days
New Zealand
-
Typically 6 to 12 business days
United Kingdom
-
Typically 7 to 15 business days
United States
-
Typically 7 to 15 business days
Delivery estimates are provided by our shipping partners and are intended as a guide only. Delivery timeframes are not guaranteed and may be affected by factors outside our control, including customs processing, weather events, public holidays, carrier delays, or other unforeseen circumstances.
We currently ship to Australia, New Zealand, the United Kingdom, and the United States.
International Orders
International orders may be subject to customs duties, import taxes, VAT, brokerage fees, or carrier handling charges imposed by the destination country.
These charges are determined by your local customs authority and are the responsibility of the customer. The AuDHD Store does not collect these charges and has no control over how they are calculated.
International shipments may also experience delays while being processed through customs.
If an international order is refused, abandoned, or returned due to unpaid customs charges, incorrect delivery information, or failure to collect the parcel, any refund issued will exclude:
-
The original shipping cost.
-
Any return shipping or carrier fees incurred.
-
Any customs duties, taxes, or import charges that cannot be recovered.
Bulky & Supplier-Shipped Items
Some bulky or oversized products may be shipped directly from one of our trusted suppliers.
For these items:
-
Delivery timeframes may differ from our standard estimates.
-
Products may arrive separately from the rest of your order.
-
Additional handling time may apply before dispatch.
-
Tracking information will be provided once available.
Shipment Confirmation & Tracking
Once your order has been dispatched, you'll receive a shipping confirmation email containing your tracking information.
Please allow up to 48 hours for tracking updates to appear.
For international orders, customers are responsible for monitoring the tracking information provided. Some countries may require customs clearance or collection from a local postal service before delivery.
Incorrect Shipping Addresses
Please ensure your shipping address is correct before completing your order.
If a parcel is returned to us because an incorrect or incomplete address was provided, any additional shipping costs required to resend the order will be the responsibility of the customer.
Damaged, Delayed or Lost Parcels
If your order arrives damaged, appears to be lost, or has not arrived within a reasonable timeframe, please contact us as soon as possible at info@theaudhdstore.com.au.
To help us investigate, please include:
-
Your order number.
-
Photos of the item and packaging (if applicable).
We'll work with Australia Post, our shipping partners, and our suppliers where required to investigate the issue and keep you updated throughout the process.
Where applicable, your rights under the Australian Consumer Law remain unaffected.
NDIS Participants
We provide tax invoices for NDIS participants.
Self-managed participants can place their order through our website as normal. A tax invoice is automatically included with every order and can be used when making your claim.
Plan-managed participants should email us before purchasing with the products they'd like to order and their plan manager's details. We'll prepare and send the invoice directly to your plan manager.
For more information, please visit our NDIS Information page.
Contact Us
If you have any questions about your order or shipping, please contact us at:
Thank You
Thank you for supporting The AuDHD Store.
We're a small Australian family business built from lived experience, and every order is packed with genuine care and appreciation. Your support helps us continue creating practical resources and sourcing products that make everyday life a little easier for neurodivergent individuals and their families.
We truly appreciate you choosing to shop with us.