Shipping policy

Shipping Policy

Processing Time

Orders are processed within 1 to 3 business days.

Orders are not shipped or delivered on weekends or public holidays.

During peak periods, processing times may be slightly extended.

Shipping Rates & Delivery Estimates

Shipping charges for your order will be calculated and displayed at checkout.

Estimated delivery times:

Australian metro areas: 3 to 7 business days
Australian regional areas: 5 to 10 business days

Please note these are estimates only and delivery timeframes are not guaranteed.

We currently ship within Australia only.

Please note: Delivery times may be impacted during public holidays such as Easter.

Bulky & Supplier-Shipped Items

Some larger items (such as trampolines or large sensory equipment) may ship directly from our suppliers.

For these items:

delivery timeframes may vary
items may arrive separately from other products
additional handling time may apply

Tracking will be provided once available.

Shipment Confirmation & Tracking

You will receive a shipping confirmation email with tracking information once your order has shipped.

Please allow up to 48 hours for tracking updates to appear.

Damaged or Lost Parcels

If your order arrives damaged, faulty, or does not arrive within a reasonable timeframe, please contact us at info@theaudhdstore.com.au as soon as possible.

Please include:

your order number
photos of the item and packaging (if damaged)

We will work with the shipping carrier and supplier to investigate and resolve the issue in line with Australian Consumer Law.

NDIS Participants: We provide tax invoices for NDIS participants. Self-managed participants can order normally and email to request a tax invoice. Plan-managed participants should email us with their order and plan manager details before purchasing, and we'll issue the invoice directly to your plan manager. For full details, visit our page.